jitago Privacy Policy

Our Commitment to Your Privacy

jitago ("we", "us", "our") operates the online casino and sports betting platform accessible at jitago.vu. We are committed to handling the personal data of every player — including players across Bangladesh in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — with care, transparency, and a high standard of security.

This Privacy Policy sets out, in plain English, what information we collect when you use jitago, why we collect it, how long we keep it, with whom it may be shared, and what rights you have in relation to that information. By creating a jitago account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy forms part of your overall agreement with jitago and should be read alongside the Terms & Conditions and Responsible Gaming Policy. If you have any questions about how jitago handles your data, please contact us at [email protected].

1. What Personal Data We Collect

jitago collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of our website, and occasionally from third-party verification or payment providers. The categories of personal data we collect include the following.

2. How jitago Uses Your Personal Data

jitago uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table summarises the primary purposes for which your data is used and the legal basis relied upon for each.

jitago will never sell your personal data to third parties for their own marketing purposes. We do not use your personal data to build advertising profiles for sale to third-party advertisers.

3. Who We Share Your Data With

jitago does not sell, rent, or trade your personal data. However, to operate the platform effectively and fulfil our legal obligations, we may share your data with the following categories of third parties.

1. Payment service providers: Operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive the minimum data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with jitago.
2. Identity verification providers: Third-party KYC and anti-money laundering (AML) service providers who assist jitago in verifying the identity and age of players. These providers process your data solely on jitago's instructions.
3. Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive technical session identifiers to facilitate game delivery. These providers do not receive your full personal profile unless required for game-level compliance purposes.
4. IT and hosting providers: Cloud infrastructure and data hosting providers who store jitago platform data on secure servers. These providers are bound by strict data processing and security obligations.
5. Legal and regulatory authorities: jitago may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, court order, or where disclosure is necessary to protect the safety of players or third parties.
6. Anti-fraud and security networks: Industry-shared databases used to detect and prevent fraud, problem gambling patterns, and related financial crime. Data shared with such networks is subject to appropriate safeguards.

4. How Long We Keep Your Data

jitago retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply.

1. Active account data: Retained for the lifetime of your jitago account plus a minimum period of 5 years after account closure, to comply with anti-money laundering record-keeping obligations.
2. KYC and identity documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later, in line with financial crime compliance obligations.
3. Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of 5 years from the date of the transaction.
4. Marketing communications data: Retained until you withdraw consent. Once consent is withdrawn, your data will be removed from marketing lists within a reasonable operational timeframe, not exceeding 30 days.
5. Technical and session logs: Typically retained for up to 12 months for security and fraud monitoring purposes, after which they are deleted or anonymised.

After the applicable retention period has elapsed, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual player.

5. Cookies & Tracking Technologies

jitago uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse usage patterns. Cookies are small text files placed on your device when you visit jitago.vu. The following types of cookies are used by jitago.

1. Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. Disabling these cookies will prevent you from using the jitago platform.
2. Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have set within your account.
3. Analytics cookies: Used to collect anonymous information about how players navigate and use jitago, helping us identify areas for improvement. These cookies do not identify you as an individual.
4. Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats on the platform.

You may manage or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies will impair the functionality of jitago and may prevent you from accessing your account or placing bets. jitago does not use third-party advertising cookies or behavioural tracking cookies for ad targeting purposes.

6. How We Protect Your Data

jitago takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction.

1. SSL encryption: All data transmitted between your device and jitago.vu is protected by Transport Layer Security (TLS/SSL) encryption, ensuring that your personal and financial data cannot be intercepted in transit.
2. Password hashing: Account passwords are stored using a strong one-way cryptographic hashing algorithm. jitago staff cannot retrieve your password in plain text under any circumstances.
3. Access controls: Access to personal data within jitago's internal systems is restricted on a strict need-to-know basis. Staff who access player data are subject to confidentiality obligations and regular security training.
4. Infrastructure security: jitago's platform infrastructure is hosted on secure servers with firewall protection, intrusion detection systems, and regular security patching.
5. Incident response: jitago maintains an internal data breach response procedure. In the event of a personal data breach that poses a risk to affected players, jitago will notify the relevant parties in a timely manner and take immediate steps to contain and remediate the breach.

While jitago takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for taking steps to secure your own device and account credentials. If you suspect your account has been compromised, contact jitago immediately at [email protected].

7. Your Data Protection Rights

As a jitago player, you hold a number of rights in relation to the personal data we hold about you. jitago is committed to honouring these rights promptly and transparently. To exercise any of the rights below, please contact [email protected] with your registered mobile number and a description of your request.

jitago will respond to all data rights requests within a reasonable timeframe, typically within 30 calendar days. In complex cases, this period may be extended by up to a further 60 days, with notice provided to you. Some requests may be subject to identity verification before they can be actioned.

8. Protection of Minors

jitago is strictly an adult platform. We do not knowingly collect or process personal data belonging to persons under the age of 21. If jitago becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a person under 21 in your care has created a jitago account or provided personal data to jitago, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

9. Changes to This Privacy Policy

jitago may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via their registered mobile number or through the in-platform notification system prior to the changes taking effect.

The "Last updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of jitago following the effective date of any update constitutes your acceptance of the revised policy.

jitago Privacy Commitments

The following highlights summarise jitago's core data protection commitments to every player on the platform.

• SSL Encryption on Every Connection

  All data exchanged between your device and jitago is protected by industry-standard TLS/SSL encryption, keeping your personal and financial information secure in transit at all times.

• We Never Sell Your Data

  jitago does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate and improve your experience on the jitago platform.

• Strict Access Controls

  Access to player data within jitago's systems is restricted to authorised personnel on a need-to-know basis only. All staff with data access are bound by confidentiality obligations and undergo regular security training.

• Your Rights, Honoured Promptly

  Access, rectify, delete, or port your data at any time by contacting [email protected]. jitago aims to action all data rights requests within 30 days of receipt.

• Data Kept Only as Long as Necessary

  Personal data is retained only for as long as required to fulfil its original purpose or to meet legal obligations. Once the retention period has passed, data is securely deleted or anonymised.

• Opt Out of Marketing at Any Time

  Promotional communications from jitago are sent only with your consent. You may withdraw that consent at any time by contacting our support team and your data will be removed from marketing lists within 30 days.

10. Contact jitago About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitago handles your personal data, please reach out to our support team. We are here to help and aim to respond to all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] — please include your registered mobile number and a brief description of your query in your first message.

For general questions about your account, deposits, withdrawals, bonuses, and gameplay, the FAQ page covers the most common topics and may resolve your query without the need to contact our team directly.